Alternative Dispute Resolution
Translated from the original portuguese
Home – Alternative Dispute Resolution
In the event of a dispute, the consumer may use an Alternative Dispute Resolution Body.
List of Alternative Dispute Resolution Entities
(under Law no. 144/2015 of 8 September)
CENTERS OF ARBITRATION OF GENERIC COMPETENCE
National Center for Consumer Conflict Information and Arbitration
Operation throughout the national territory, in areas not covered by another regional jurisdiction arbitration center
Contacts CNIACC – National Center of Information and Arbitration of Consumer Conflicts
Faculty of Law of Universidade Nova de Lisboa
Campolide Campus
1099-032 Lisbon
Tel .: 213 847 484
E-mail: cniacc@fd.unl.pt
Web: www.arbitragemdeconsumo.org
Information Center, Measurement and Arbitration of Consumer Conflicts of the Algarve
Geographical area covered: Contracts entered into in the District of Faro.
Contacts CIMAAL – Center for Information, Mediation and Arbitration of Consumer Conflicts of the Algarve
Building of Companies, Estrada da Penha, 8005-131 Faro
Tel .: 289 823 135
E-mail: support@consumidoronline.pt; cimaal@mail.telepac.pt
Web: www.consumidoronline.pt
Center of Arbitration of Conflicts of Consumption of the District of Coimbra
Geographical area covered: Contracts entered into in the municipalities of Arganil, Cantanhede, Coimbra, Condeixa-a-Nova, Figueira da Foz, Góis, Lousã, Mira, Miranda do Corvo, Montemor-o-Velho, Oliveira do Hospital, Penacova, Penela, Soure , Tábua, Vila Nova de Poiares.
Contacts Postal address:
Av. Fernão Magalhães, n.º 240, 1º – 3000-172 COIMBRA
Tel .: 239 821 690
E-mail: geral@centrodearbitragemdecoimbra.com
Web: www.centrodearbitragemdecoimbra.com
Center of Arbitration of Consumer Conflicts of Lisbon
Geographical area of coverage: Contracts signed in the Metropolitan Area of Lisbon, Alcochete, Almada, Amadora, Azambuja, Barreiro, Cascais, Lisbon, Loures, Mafra, Moita, Montijo, Odivelas, Oeiras, Palmela, Seixal, Sesimbra, Setúbal, Sintra and Vila Franca de Xira.
Contacts Postal address: Rua dos Douradores, 116, 2º – 1100-207 LISBOA
Tel: 218 807 030
E-mail: juridico@centroarbitragemlisboa.pt / director@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt
Porto Consumption and Arbitration Information Center
Geographical area of coverage: Contracts signed in the Metropolitan Area of Porto, Arouca, Espinho, Gondomar, Maia, Matosinhos, Oliveira de Azeméis, Porto, Póvoa de Varzim, Santa Maria da Feira, Santo Tirso, São João da Madeira, Trofa, Vale de Cambra, Valongo, Vila do Conde and Vila Nova de Gaia.
Contacts Postal address: Rua Damião de Góis, 31 – Loja 6 – 4050-225 Porto
Tel .: 225 508 349
E-mail: cicap@mail.telepac.pt
web: www.cicap.pt
Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Geographical area of coverage: Contracts entered into in the municipalities of Amares, Arcos de Valdevez, Barcelos, Braga, Caminha, Esposende, Melgaço, Monção, Montalegre, Paredes de Coura, Ponte da Barca, Póvoa do Lanhoso, Terras do Bouro, Valença, Viana do Castle, Vila Nova de Cerveira, Vieira do Minho, Vila Verde.
Contacts BRAGA:
Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé) 4700 – 030 BRAGA
Tel: 253 617 604
E-mail: geral@ciab.pt
VIANA DO CASTELO
Av Rocha Paris, nº 103 (Vila Rosa Building) 4900 – 394 VIANA DO CASTELO
Tel: 258 809 335
E-mail: ciab.viana@cm-viana-castelo.pt
Web: www.ciab.pt
Center for Arbitration of Consumer Conflicts of Madeira
Geographical area of coverage Contracts awarded in the Autonomous Region of Madeira.
Contacts Postal address: Rua Direita nº. 27 – First floor – 9050-405 Funchal
Tel .: 291 215 070
E-mail: centroarbitragem.srias@madeira.gov.pt
Web: www.srrh.gov-madeira.pt/In%C3%ADcio/tabid/292/Default.aspx
Center of Arbitration of Conflicts of Consumption of the Valley of the Ave / Arbitral Tribunal
Geographical area of coverage: Contracts signed in the municipalities of Cabeceiras de Basto, Fafe, Guimarães, Póvoa de Lanhoso, Póvoa de Varzim, Santo Tirso, Trofa, Vila do Conde, Vila Nova de Famalicão, Vizela, Vieira do Minho and Vizela.
Contacts Postal address: Rua Capitão Alfredo Guimarães, no. 1, 4800-019, Guimarães
Tel .: 253 422 410
E-mail: triave@gmail.com
Web: www.triave.pt
More information on Portal do Consumidor www.consumidor.pt