TERMS AND CONDITIONS

1. Company Identification

This website, available at www.snsnailsmarket.com, is owned and operated by SOFISTIKSUCCESS UNIPESSOAL, LDA., Company Registration No. 513 799 966, with its registered office at Rua General Humberto Delgado, Edifício MGE, 8200-447 Guia, Albufeira, Portugal.

Whenever the terms SNS Nails Market, Company, we, us, or our are used throughout these Terms and Conditions, they refer to SOFISTIKSUCCESS UNIPESSOAL, LDA.

2. Purpose and Scope

These Terms and Conditions govern access to, navigation of and use of this website, as well as all purchases made through the SNS Nails Market online store.

By browsing this website or placing an order, the user confirms that they have read, understood and accepted these Terms and Conditions in full.

If the user does not agree with any provision contained herein, they should refrain from using this website or placing any orders.

3. Acceptance of the Terms and Conditions

Before completing any order, the customer must confirm that they have read and accepted these Terms and Conditions.

Placing an order constitutes full acceptance of the Terms and Conditions in force on the date of purchase.

4. Amendments to the Terms and Conditions

SOFISTIKSUCCESS UNIPESSOAL, LDA. reserves the right to amend, update or modify these Terms and Conditions whenever necessary, including for legal, technical, commercial or operational reasons.

Any amendments shall become effective upon publication on this website and shall apply only to orders placed after such publication.

5. Eligibility to Purchase

By placing an order, the customer confirms that:

• They have the legal capacity to enter into binding contracts.
• They are at least 18 years of age or otherwise legally authorised to make purchases.
• All information provided is accurate, complete and up to date.
• They are using a legally authorised payment method.
• They are not using a false identity or the personal data of any third party without authorisation.

SNS Nails Market reserves the right to refuse or cancel any order where there are reasonable grounds to suspect fraud, misuse of the website or breach of these Terms and Conditions.

6. Customer Account

Creating a customer account may facilitate future purchases and provide access to the customer’s order history.

Customers are responsible for maintaining the confidentiality of their login credentials and for all activities carried out through their account.

Where there is evidence of fraudulent, abusive or unauthorised use, or any activity that may compromise the security of the platform or other users, SNS Nails Market reserves the right to suspend or terminate the customer account, without prejudice to any other legal rights available.

7. Products

SNS Nails Market supplies products intended for both professional and personal use within the nail care and cosmetics sector.

Photographs, descriptions, technical specifications, videos and all other information displayed on this website are provided for illustrative purposes only and are intended to assist customers in identifying the products.

Although every reasonable effort is made to ensure that product information is accurate, minor differences may occur regarding colour, packaging, presentation, labelling or design due to manufacturer updates, product improvements or differences between display devices.

Such differences shall not be considered product defects and shall not, by themselves, entitle the customer to compensation or cancellation of the purchase.

SNS Nails Market reserves the right to modify, update, replace or discontinue any product, packaging, description or technical specification without prior notice, provided that such changes do not affect the legal rights granted to consumers.

8. Product Availability

All products displayed in the online store are subject to stock availability.

The display of a product on the website does not constitute a guarantee of immediate availability or an obligation to supply.

Receipt of the automatic order confirmation email merely confirms that the order request has been received and does not constitute final acceptance of the order.

Should one or more ordered products become unavailable due to exceptional circumstances, SNS Nails Market will inform the customer as soon as reasonably possible. The customer may then choose, where applicable, to replace the unavailable product, await restocking or receive a refund for the amount paid in respect of the unavailable item.

Product unavailability shall not entitle the customer to any compensation.

9. Ordering Process

To place an order, the customer must select the desired products, add them to the shopping cart, correctly complete all required information, choose the preferred shipping method and available payment method, and confirm the order.

Before submitting the order, the customer is responsible for carefully checking all information provided, including the selected products, quantities, delivery address, billing details and any other relevant information.

Once the order has been completed, an automatic confirmation email acknowledging receipt of the order will be sent.

The customer is solely responsible for the accuracy of the information provided. SNS Nails Market shall not be liable for delays, additional costs or delivery failures resulting from incorrect, incomplete or outdated information supplied by the customer.

10. Order Confirmation, Refusal and Cancellation

SNS Nails Market reserves the right to refuse or cancel any order prior to dispatch, particularly in the following circumstances:

• Obvious pricing or product description errors.
• Suspected fraud, misuse or attempted fraudulent activity.
• Improper use of promotional campaigns, discount codes or other commercial offers.
• Incorrect, incomplete or insufficient billing or delivery information.
• Failure to verify payment.
• Permanent product unavailability.
• Compliance with legal obligations or requests from competent authorities.
• Force majeure events or unforeseen circumstances preventing the normal fulfilment of the order.

Where an order is cancelled after payment has been received, the customer shall be refunded the amount effectively paid, using, whenever possible, the same payment method originally used, unless otherwise agreed or where legally impossible.

11. Prices

All prices displayed in the online store are shown in Euros (€) and include VAT where applicable.

Shipping costs, where applicable, are presented to the customer before final confirmation of the order.

SNS Nails Market reserves the right to change product prices at any time without prior notice.

Price changes shall not affect orders already confirmed, except where an obvious pricing error, typographical mistake, system error or any other manifest inaccuracy has occurred.

In such cases, SNS Nails Market will inform the customer, who may either cancel the order and receive a full refund or confirm the purchase at the correct price.

12. Value Added Tax (VAT)

The prices displayed include Value Added Tax (VAT) where applicable.

For sales to other countries, VAT shall be applied in accordance with the tax legislation and applicable rules in force in the destination country.

Whenever legally required, SNS Nails Market may request additional information necessary to verify the customer’s tax status before completing the transaction.

13. Payment Methods

SNS Nails Market offers the payment methods displayed during the checkout process.

Orders will only be processed after successful payment confirmation, unless the selected payment method provides immediate transaction validation.

Where a payment is declined, cancelled, reversed or considered suspicious by the relevant payment service providers or competent authorities, SNS Nails Market reserves the right to suspend or cancel the order.

14. Invoicing

Invoices will be issued using the billing details provided by the customer during the checkout process.

Customers are responsible for ensuring that their billing information is accurate before confirming their order.

Once an invoice has been issued, any amendments shall be subject to the applicable legal and tax requirements.

15. Order Dispatch

Orders are prepared and dispatched after payment has been successfully confirmed and product availability has been verified.

Where an order contains products with different availability times, SNS Nails Market may choose to dispatch the order in a single shipment or in partial shipments, unless otherwise agreed with the customer.

SNS Nails Market reserves the right to select the shipping carrier it considers most appropriate for each order.

16. Delivery

Delivery times displayed on the website are estimates only and may vary depending on product availability, delivery destination, the carrier used, customs procedures or other circumstances beyond the control of SNS Nails Market.

SNS Nails Market shall not be held liable for delivery delays arising from, including but not limited to:

• Carrier operations;
• Strikes or industrial action;
• Accidents;
• Adverse weather conditions;
• Logistical constraints;
• Transport service disruptions;
• Customs clearance procedures;
• Decisions by competent authorities;
• Force majeure events or any other unforeseen circumstances beyond its reasonable control.

Where an order cannot be delivered due to reasons attributable to the customer, including but not limited to an incorrect or incomplete delivery address, repeated absence, unjustified refusal to accept delivery or failure to collect the parcel within the carrier’s collection period, the order may be returned to SNS Nails Market.

In such cases, SNS Nails Market reserves the right to charge the customer for the costs of a new shipment or, where the order is cancelled, to deduct the costs effectively incurred, to the extent permitted by applicable law.

17. Receipt of the Order

Upon delivery, customers are advised to inspect the external condition of the package before accepting it.

If the package shows visible signs of damage, tampering or any irregularity that may have affected its contents, the customer is advised to report the matter immediately to the carrier and notify SNS Nails Market as soon as reasonably possible.

Whenever possible, such notification should be accompanied by photographs of the package and the affected products.

18. Right of Withdrawal

In accordance with applicable consumer protection legislation, consumers have the right to withdraw from the purchase contract without providing any reason, within the statutory withdrawal period, starting from the date on which the goods are received.

To exercise this right, the customer must clearly communicate their decision to SNS Nails Market using the contact details available on the website.

Products must be returned within the legally applicable period and in the same condition in which they were received.

The right of withdrawal may only be exercised in relation to products that have not been handled beyond what is necessary to establish their nature, characteristics and functioning.

Where the value of the product has diminished due to handling beyond what is reasonably necessary for inspection, SNS Nails Market reserves the right to reduce the amount refunded, as permitted by applicable law.

The right of withdrawal does not apply to situations excluded by law, including, but not limited to, personalised goods, sealed products which are unsuitable for return for health protection or hygiene reasons once unsealed, and any other exceptions provided for by applicable legislation.

19. Returns

Without prejudice to the statutory right of withdrawal, any request to return products must first be communicated to SNS Nails Market.

Returned products must be complete, properly packaged, accompanied by all accessories, manuals, promotional items included with the purchase and, whenever possible, returned in their original packaging.

Returns of products showing signs of use beyond normal inspection, products damaged due to the customer’s actions or products altered after delivery will not be accepted.

Unless otherwise required by law or expressly agreed between the parties, return shipping costs shall be borne by the customer.

Once the returned products have been received and inspected, SNS Nails Market will process any applicable refund within the statutory period, using, whenever possible, the same payment method originally used for the purchase.

20. Defective Products and Legal Warranty

If the customer receives a defective or non-conforming product, they should notify SNS Nails Market as soon as reasonably possible using the contact methods available on the website.

SNS Nails Market may request photographs or any other information necessary to assess the reported issue.

Where a lack of conformity is confirmed and covered by the applicable legal warranty, SNS Nails Market will provide the appropriate remedy in accordance with applicable consumer legislation, including repair, replacement, an appropriate price reduction or termination of the contract, where applicable.

The legal warranty does not cover defects or damage resulting from improper use, misuse, failure to follow the manufacturer’s instructions, accidents, negligence, normal wear and tear, improper storage or repairs or alterations carried out by unauthorised third parties.

21. Courses, Training and Digital Products

Registrations for courses, training programmes, workshops, events or digital products offered by SNS Nails Market are subject to the specific conditions presented at the time of purchase.

Where permitted by applicable law, and considering the nature of digital content and online services, immediate access to such content may result in the loss of the statutory right of withdrawal, provided that the customer has expressly agreed to this during the purchase process.

The customer’s inability to attend or make use of the purchased service or digital content for personal reasons shall not entitle them to a refund, unless otherwise required by law or expressly agreed by SNS Nails Market.